Refund & Cancellation Policy

Effective Date: 10/08/2025

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At The Meat Box, customer satisfaction is our priority. This policy outlines how we handle order cancellations, refunds, and returns.

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1. Order Cancellations

• Orders can be cancelled before they are dispatched by calling or by WhatsApp on our customer care at 📞 +91 9747523345.

• Once the order has been dispatched or is out for delivery, it cannot be cancelled.

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2. Refunds

Refunds are issued in the following cases:

• Product delivered is damaged or spoiled.

• Wrong product or quantity delivered.

• Payment was made but order could not be fulfilled by us.

Refund Method:​

• Refunds will be added to your The Meat Box wallet.

• The wallet balance can be used for your next order.

• Wallet credits will usually appear within 24 hours of approval.

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3. Returns

Due to the perishable nature of our products, we do not accept returns unless the item is defective or incorrect.
Any issue must be reported within 2 hours of delivery with supporting photos.

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4. Non-Refundable Situations

• Orders cancelled after dispatch

• Incorrect delivery address provided by customer

• Delay caused by customer unavailability at the time of delivery

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